1. Remove jammed media from the specified location.
2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and separation rollers.
4. Ensure there is no obstruction in the path, such as a torn piece of paper.
5. Open and close the top cover to clear the message.
6. Check sensors and flags for proper operation
HP Laserjet Error Codes 13.99 PAPER JAM LOCATION
