Do not turn off printer or unplug printer cable when printer setup program is running during hardware-first installation
If you have connected the USB cable to your printer and turned on the printer, do not turn off the printer or unplug the cable from the printer when the printer setup program is running. If you do so, the setup program will not go to completion.
Unable to create printer using setup program after Plug-and-Play installation on Windows systems
The printer setup program may fail to detect the printer if it has already been installed using Plug-and-Play without going through the setup program. The setup program will not go to completion.
To resolve this, select the Cancel button to exit from the setup program, then run the setup program again and select an unused port.
If you just wish to install other components (such as Toolbox or user’s guide), choose not to install the driver when running the setup program.
Unable to continue printer software installation without physically connecting printer
If you wish to install the printer by going through a direct connection using a USB cable, you must physically connect the printer to the computer when prompted by the setup program. If you do not connect the printer, the setup program will not go to completion.
If you wish to install the printer software without connecting the printer, select any port (such as a COM port) from the Other Port drop-down list. After installation, associate the printer to a USB port in the printer properties dialog box.
Unable to install printer software using customized installation package
If you plan to create customized installation packages and run it on the PC without the printer connected, please do the following:
· When creating the installation package, select COM port under the Others Option with a list of available ports in the Connector Type dialog.
· Run the installation package on the computer.
· After installing the printer software, connect the printer and change the Port setting to USB.
Note: Ensure that the printer name and the name of the shared printer specified in the customized installation package do not exist on the installation system.
Unable to do Plug-and-Play installation from Windows to Novell
The printer setup program will fail to detect the printer if you try to do a Plug-and-Play installation to a Novell server through a USB port. The setup program will not go to completion.
To resolve this, select any port (such as a COM port) from the Other Port drop-down list. After installation, associate the printer to a USB port in the printer properties dialog box.
Unable to install printer driver using Novell NDPS printer manager on some Windows systems
If you have installed Novell client service pack 3.32sp1 on Windows 98 or 4.83sp1 on Windows 2000 or NT, an error message will appear when you try to install the printer driver using Novell NDPS printer manager.
To resolve this, install the driver using the Add Printer method.
Novell Point-and-Print does not work with Windows 98 and Windows 2000.
Use the Add Printer Wizard to install the printer driver:
1. Go to the Printers folder.
2. Double-click the Add Printer icon.
3. In the Add Printer dialog box, select the Network Print Server option.
4. Browse to the appropriate NDS or bindery queue.
For Windows 98, you can also use the following alternative:
1. Use the HP File Expansion utility on the Starter CD’s \Utils\Expand folder to uncompress the Windows 98 driver to a temporary location on your hard disk.
2. Use the driver in this temporary location to set up Novell Point-and-Print.
Unable to print on Windows 2000 and XP clients after installing (kernel mode) driver from Windows NT 4.0
Users will be prompted for the printer driver when they try to print after installing the (kernel mode) driver from Windows NT 4.0 by doing a point-and-print.
This is because Windows 2000 and Windows XP cannot print using the Windows NT 4.0 kernel mode driver.
To resolve this, administrators need to install the user mode driver for Windows 2000 and Windows XP on the Windows NT 4.0 server.
To install Windows 2000 and Windows XP user mode driver on Windows NT 4.0 server:
1. In the driver properties dialog box on the server, click the New Driver button on the General tab.
2. When prompted for files, locate the Windows 2000 and Windows XP folder on the printer Starter CD and select the user mode driver.
Installation through network fails to locate certain files on some Windows systems
If you are installing the printer through the network and the network path that you provided (when prompted) is very long, installation will fail to locate some installation files.
This is a limitation of the operating system. It can support only a limited number of characters in the full path (including filename) that you specify.
Reboot is required after installation on some Windows systems
When prompted, please reboot your system after installation.
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